AFRIECOM – Terms of Use

Welcome to AFRIECOM Kenya.
By using our website, you agree to comply with and be bound by the following terms and conditions.
Please read them carefully before placing any order.

1. General Information

This website is operated by AFRIECOM Kenya, an online retail platform specializing in quality beauty, skincare, and lifestyle products available for delivery across Kenya.
By accessing our site or purchasing from us, you agree to these Terms of Use, our Privacy Policy, and our Return & Refund Policy.

AFRIECOM reserves the right to update, modify, or replace any part of these terms at any time.
It is your responsibility to review this page regularly to stay informed of any changes.

2. Use of the Website

– You must be at least 18 years old or have parental consent to use this website.
– You agree not to use our products or services for any illegal or unauthorized purpose.
– You must not transmit any malware, viruses, or code that could harm the site or its users.
– AFRIECOM reserves the right to refuse service to anyone for any reason at any time, especially in cases of fraud, abuse, or false orders.

3. Products and Availability

– We make every effort to display accurate product descriptions, photos, and prices.
– However, minor variations in color, packaging, or presentation may occur depending on stock or manufacturer updates.
– AFRIECOM reserves the right to modify or discontinue a product at any time without prior notice.
– All prices are displayed in Kenyan Shillings (KES).

4. Orders and Confirmation

– When placing an order, you must provide accurate and complete information (name, phone number, address, etc.).
– Orders are confirmed via phone call or WhatsApp message by our customer service team before shipping.
– AFRIECOM reserves the right to cancel any order if the information provided is incorrect, incomplete, or suspicious.
– Once confirmed, your order will be processed for delivery within the estimated time frame (usually 24–72 hours).

5. Payment Terms

– We offer Cash on Delivery (COD) and M-PESA payment options.
– COD payments must be made in full to the delivery agent upon receiving the package.
– For online prepayments, only M-PESA (Safaricom Kenya) is accepted.
– If a customer repeatedly refuses COD deliveries without a valid reason, AFRIECOM reserves the right to restrict or disable COD access for that customer.

6. Delivery

– Deliveries are available nationwide across Kenya through our trusted local logistics partners.
– Same-day or next-day delivery may be available depending on your location and order confirmation time.
– Delivery fees (if applicable) will be shown at checkout or communicated by our team.
– AFRIECOM is not responsible for delivery delays caused by factors beyond our control (traffic, weather, or courier issues).

7. Returns and Exchanges

Our return and refund process is detailed in our Return & Refund Policy.
Customers must notify AFRIECOM within 48 hours after receiving their order if they wish to report an issue (wrong item, damaged product, etc.).
We do not accept returns for used, opened, or personalized items.

8. Intellectual Property

– All content on this website, including logos, images, graphics, text, and layout, is the property of AFRIECOM Kenya or its partners.
– You may not copy, reproduce, or distribute any part of the site without prior written authorization.
– Unauthorized use may result in legal action.

9. Limitation of Liability

– AFRIECOM shall not be held responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
– We make no guarantees regarding uninterrupted or error-free service.
– In no case shall AFRIECOM’s liability exceed the amount paid for the order in question.

10. Third-Party Links

Our website may contain links to third-party websites (such as payment gateways or social platforms).
We are not responsible for their content, privacy policies, or practices. You access them at your own risk.

11. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws of Kenya.
Any disputes shall be settled exclusively by competent Kenyan courts.

12. Contact Us

If you have any questions about these Terms, please reach us through our contact form on the Contact Us page.
Our customer service team is available 24/7 to assist you.